Return Policy
Welcome to ZHENYIBIN! We are dedicated to offering you high-quality furniture and an exceptional shopping experience. If you are not fully satisfied with your purchase, our Return Policy is here to ensure a smooth and hassle-free process. Please review the following terms carefully:
1. Return Conditions
Timeframe
You may request a return within 30 days of receiving your order. Requests made after this period will not be accepted.
Item Condition
To qualify for a return, the item must be in its original, unused condition with all packaging, tags, and accessories intact. Assembled or used furniture is not eligible for returns.
Special Orders
Custom-made or special orders cannot be returned. Please double-check your order details before placing a custom order.
2. Return Process
Initiating a Return
To start a return, email our customer service team at support@ZHENYIBIN.shop with your order number, item details, and reason for return.
Return Confirmation
Once we receive your request, it will be reviewed within 2 business days. After approval, you will receive detailed return instructions via email.
Return Shipping
Customers are responsible for the cost of return shipping. Please send the item to the address provided in the return confirmation email and retain your shipping receipt for tracking purposes.
3. Refund Processing
Refund Timeline
Once we receive and inspect your return, we will process your refund within 7 business days. Refunds will be issued to the original payment method used.
Shipping Costs
Original shipping charges are non-refundable. The customer is also responsible for the cost of return shipping.
4. Exchange Policy
At this time, we do not offer exchanges. If you'd like to exchange an item, please return the original and place a new order for the replacement.
5. Contact Us
For any questions or further assistance, feel free to contact our customer service team at:
Email: support@ZHENYIBIN.shop
Thank you for choosing ZHENYIBIN! We look forward to serving you again with top-quality furniture.